Once you have placed your order, we want you to have it as soon as possible.
When in stock, we try our best to dispatch your order within 48 hours. If an item is out of stock, this will be noted on the relevant page of the website. Orders received over a weekend will be processed at the start of the following week.
Orders are dispatched First Class via Royal Mail or with our preferred courier service. Standard UK delivery is £4.50. You can choose from standard delivery or Special Delivery if you would like your order quickly and with a tracking number.
If you require next day delivery, please contact us for details and additional charges. Next day orders must be placed before 10am.
If there is a possibility that you may not be at home when your order is delivered, please give us clear instructions about where we can safely leave your parcel. Some deliveries may require a signature.
Please advise us if your order is needed by a specific date so that we can try to meet your requirements.
The shop is open Monday-Saturday 09:00 – 17:00 and Sundays 11:00-4:00.
At other times or if we are busy, you are welcome to email us and we will get back to you as soon as we possibly can. We do not have an answer phone at the shop so if the line is engaged or there is no answer please try again during shop hours or please do email us with any query.
We hope that you will be completely thrilled with your purchase from The Doghouse but if, for any reason, you should decide not to keep it you can simply return to us for a full refund.
Returns must be made within 30 days of receipt and the goods must be unused and returned to us in their original packaging. Please include your name, address and order number with the goods you are returning plus the reason for returning them. We will then refund you the original cost of your order. We regret we are not liable for returns which do not reach us, or are damaged when we receive them.
Please send your items back to us at the address below. There is no need to send them via Special Delivery but we would advise obtaining a Proof of Posting from your post office.
1 Lamb Yard
Bradford on Avon
Wiltshire BA15 1FG